Daily rebate FAQ — All Your Questions Answered in One Place

No, only one account can be opened per mobile number or ID card. Attempting to create multiple accounts is against our policy and may result in account termination. If you believe you previously opened an account and can no longer access it, please contact our support team. We will verify your identity and help you recover the old account. We always follow a single-account policy to ensure a fair and safe gaming environment.

If you forget your password, use the "Forgot Password?" option on the login page. Enter your registered mobile number and an OTP will be sent to it. After verifying the OTP, you can set a new password. Your new password should be at least 8 characters long, and is most secure when it combines numbers, uppercase, and lowercase letters. Keep your password private and do not share it with anyone.

Mobile number verification is mandatory at the time of registration. Additional identity verification may be required for large withdrawals or special circumstances. This process is done solely to ensure the security of your account and the accuracy of transactions. Please have your National ID card or birth registration certificate ready to complete the verification process. Once verification is completed quickly, you can use all features of your account without any restrictions.

An account lock or suspension is usually caused by suspicious security activity, multiple incorrect password attempts, or a policy violation. Do not panic in this situation — contact our support team and verify your registered mobile number and identity. In most cases, once your identity is confirmed, the account is reactivated quickly. If the account has been temporarily closed for security reasons, please wait until the investigation is complete. To avoid future lockouts, use a strong password and never share your login credentials with anyone.

A minimum withdrawal amount is set, which is kept reasonably low with Bangladeshi players in mind. Visit our withdrawal page or ask our support team for the exact amount. Any withdrawal request below the minimum will be automatically rejected by the system. A maximum withdrawal limit also applies, set on a daily and monthly basis. This limit may gradually increase for regular users.

If a withdrawal is stuck, first go to the transaction section of your account and check the status. If it shows "Processing," wait until the designated timeframe. If the funds have still not arrived after the designated time, contact our support team with the transaction ID and a screenshot. Incomplete account verification can also hold up a withdrawal, so it is best to complete the verification process in advance. Our team generally resolves any withdrawal issue within 24 hours.

No additional verification is required for standard withdrawals, but identity verification may be requested for large withdrawal amounts. This is done for your security to prevent unauthorized parties from withdrawing funds from your account. Completing account verification in advance makes the withdrawal process faster. Withdrawals will always be sent to your registered mobile banking number, so keep that number correct and active. If you notice any suspicious withdrawal request, inform us immediately.

If you notice any unfamiliar transactions or login activity on your account, immediately change your password and inform our support team. We will quickly review the account and temporarily secure it if necessary. Never share your daily rebate account details with an unknown person — our staff will never ask for your password over the phone or via message. Stay alert to phishing or fraudulent messages and always log in through the official site. The security of your account is our top priority.

Yes, daily rebate places the highest importance on responsible gaming. We believe gaming is for entertainment, not addiction. The platform offers deposit limits, session time limits, and a self-exclusion feature. If you feel gaming is having a negative impact on your life, please read our responsible gaming page and take the necessary steps. Our support team is always ready to help you maintain healthy gaming habits.

If you have a complaint, first notify our support team via live chat or email. Providing the subject of the complaint, date, time, and relevant transaction ID will help us resolve it faster. We take every complaint seriously and strive to respond within a set timeframe. Customer satisfaction is the cornerstone of our business, so no complaint is left unresolved. Detailed information about the complaint process is also available on our Terms & Conditions page.